Agency and Community Communication
Last updated October 2020
HopeSparks facilities remain closed to the public during this time with the exception of some programming by appointment only through our HopesCloset. Our leadership is continuing to monitor the situation closely and is communicating regularly with our team members and community. All counseling, mental health, home-visiting, and other family services will continue remotely and via our telehealth platform. Planning is underway to explore a return to in-person work for our programs and services as we receive more information from local and state government.
The decision to offer services in this capacity and to close facilities during this time remains difficult. We take the wellbeing and treatment of the children and families we serve seriously. HopeSparks also deeply understands our ethical and social responsibility to our community during this pandemic to limit physical contact between our providers and those we serve as much as possible. Our organization began preparing our team members and the families we serve in early-March that remote and telehealth options were available and we worked diligently to scale our telehealth platform agency wide.
HopeSparks understands that while this decision is necessary, it has a tremendous impact on our team members and the families we serve. Ensuring the health and safety of our team members, while planning for the unique and specialized needs of the children and families we serve, is no small task. We are doing everything we can to try and accomplish both, while being good and ethical stewards of reliable information to properly plan each day. We are also working closely with city, county, state, and federal leaders to make policy recommendations that will remove barriers to providing services that are accessible and culturally responsive.
Are HopeSparks services considered essential?
While the services HopeSparks provides are considered “essential” by definition, we are able to provide continuity and continuation of care of all essential services via our telehealth platform. Prior to COVID-19, our service delivery took place in the home, clinic, and community settings, and our providers routinely came into contact with over 1,200 children and their families per month. Many of our providers went from home-to-home throughout the day, and saw many clients in and out of their office. Many providers also traveled to multiple homes and
multiple locations throughout the day. The decision to close facilities on March 17, 2020 to the public and move to a 100% remote working environment by March 20, 2020 was and remains the safest and fastest way for HopeSparks to do our part to slow and stop the spread of the COVID-19 virus.
Our providers and clients continue to report feeling supported throughout this time. We are working to overcome any barriers or inequities that have arisen due to these changes including helping our clients with technology needs, navigating policy barriers, and working case-by-case to ensure every provider and client can navigate this new environment successfully.
How can you protect yourself?
We have asked our team members to take steps to minimize the spread of viruses and to follow the guidelines set forth by the WA State Department of Health and the Tacoma-Pierce County Health Department.
More information from the Governor’s Office can be found HERE
More information from the Tacoma-Pierce County Health Department is available HERE
More information from the WA State Department of Health can be found HERE
Resources for families
There are many resources available for families at this time. Below are just a few with links for more information:
Are there ways I can support HopeSparks during this time?
Yes, it has taken a tremendous amount of work to plan and anticipate all of our needs, and build our infrastructure at the pace needed to support our team members and clients. A donation in any amount would greatly help during this time.
Please consider giving at the link HERE